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How to View Your Transactions and Statements

Who this is for: everyone. Your statement is the record of every movement in and out of your account.

What you will get from it: the ability to find a specific payment, and to show someone else exactly what happened.

Where to find it​

Open View statement from your balance card. It opens your full transaction history.

What you can do there​

  • Read every movement in and out of your account, newest first.
  • Filter the list to narrow down what you are looking for.
  • Download the statement to keep or share.

When to use it​

  • A payment is being questioned and you need the record.
  • You want to confirm a deposit, withdrawal or transfer actually completed.
  • A balance looks different from what you expected and you want to see why.
  • Support asks you for details of a transaction.

Agents: the statement shows both sides of a move, so when you shift earnings into float you can see the amount leaving one balance and arriving in the other.

Reading it with confidence​

If your memory of a payment and the statement disagree, the statement is the record. It is what support works from too, so quoting it makes any conversation faster.

Still need help?​

Contact Welile Support on WhatsApp at +256 777 607640, call +256 748 747134, or email info@welile.com.

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